Refund policy

At Adellin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

Return Period  
You have 14 days from the date of delivery to request a return, in accordance with United Kingdom consumer protection laws.

Eligibility Conditions  
To be eligible for a return:
- The item must be unused and unopened  
- In its original packaging  
- In the same condition that you received it  

Non-Returnable Items  
Due to hygiene reasons, we do not accept returns on:
- Opened or used cosmetic products  
- Items with broken safety seals  

Return Process  
To initiate a return, please contact us at:  
Email: infor@adellin.co.uk  
Include your order number and reason for return.

Refunds  
Once we receive and inspect your return:
- Refunds are processed within 5–10 business days  
- The refund will be issued to your original payment method  

Shipping Costs  
- Return shipping costs are the responsibility of the customer  
- Original shipping costs are non-refundable